Question 1

How much is a treatment?

Accepted Answer

Therapists set their own rates, but for the most part, they are $140 for a 60 minute treatment. Some therapists offer longer and shorter duration treatments, discuss with them if you are looking to book something other than a 60 minute session (if they have available).

For a massage with a non-registered provider, they are $75 (inclusive of tax) for a 60 minute treatment. This is a great option for individuals that have no benefits plans or have used up their massage therapy for the year as our non-registered massages are with graduates of accredited massage therapy programs.

For a chiropractic appointment they are as following:
$150 Initial Appointment (60 minutes) 
$80 Standard Appointment (20 minutes)
$125 Extended Appointment (40 minutes)
$125 Initial Pediatric Appointment (40 minutes)
$80 Subsequent Pediatric Appointment (20 minutes)
$125 Initial Teen Appointment (40 minutes)
$80 Subsequent Teen Appointment (20 minutes)

For  an acupuncture​ appointment they are as following:
$130 Appointment (60 minutes) 
$110 Appointment (45 minutes) 
$208 Initial Couple Acupuncture (60 Minute) (two patients in 1 room treating at the the same time slot)
$176 Subsequent Couple Acupuncture (45 Minute) (two patients in 1 room treating at the the same time slot)
$140 Acupuncture with Chinese Formula 45 minutes and 1 Week Herb Prescription (45 minutes)
$160 Acupuncture with Chinese Formula 45 minutes and 2 Weeks Herb Prescription (45 minutes)

For Osetopathy, Athletic Therapy, and Concussion Recovery appointments they are as following:
$144.11 (incl.tax) Initial (45 minutes) 
$144.11 (incl.tax) Follow-up (45 minutes) 
$99.75 (incl.tax) Follow-up (30 minutes)

For Bowen therarpy appointments they are as following:
$133.04 (incl.tax) Initial Bowen Therapy (45 minutes) 
$133.04 (incl.tax) Bowen Therapy follow-up (45 minutes) 
$99.75 (incl.tax)Bowen Therapy follow-up (30 minutes)

For Physiotherapy they are as following:
$120 Initial Assessment (45 minutes) 
$100 Subsequent (20-30 minutes) 
$110 Exteneded Follow-Up (45 minutes)

$150 Initial Concussion Assessment (45 minutes) 
$130 Follow-up Concussion Treatment (45 minutes)
$110 Short Concussion Follow-up (30 minutes)

Question 2

Do you have a receptionist?

Accepted Answer

No, our clinic is run solely by the therapists who take care of their own payments and direct billing. As therapists are in and out of treatments they are unable to answer calls, so we have a voicemail line. You can call  and leave a message and we will get back to as soon as we can. Or to save time you can email us directly at infonewheightsmassage@gmail.com. (infonewheightsmassage@gmail.com.)

Question 3

Is massage painful?

Accepted Answer

Massages are not meant to be painful, you can discuss and agree upon the amount of pressure before and throughout the treatment. Sometimes patients will experience some soreness after a deep tissue massage but this is normal in the few days after a treatment. It is similar to DOMs (Delayed Muscle Soreness) like what you get from the gym. If it persists longer than that then please reach out to your therapist to follow up.

Question 4

Is this covered with my insurance provider?

Accepted Answer

Unfortunately we don’t have access to your insurance information so we do recommend you contact them to see what is covered. All of our therapists are registered so if you have coverage either we or you can submit the receipt to get the treatment reimbursed.

Please note: all treatments with non-registered providers are NOT covered under any extended medical plans and must be paid for out of pocket.

Please confirm with your benefits provider that you have coverage for Osteopathic or Athletic Therapy services. Please note that we do not offer direct billing for these services.

Question 5

Do you do direct billing?

Accepted Answer

Yes! We bill to all major insurance providers, including: 
 • Blue Cross
 • Johnston Group
 • Sunlife
 • Manulife
 • Equitable Life
 • Chamber of Commerce
 • CINUP
 • Canada Life (Great West Life)
 • ClaimSecure
 • Cowan
 • First Canadian
 • GroupHEALTH
 • GroupSource
 • Industrial Alliance
 • Johnson
 • Manion
 • Maximum Benefit
 • RWAM Insurance
 • Desjardins
 • Green Shield
 • Medavie

**Once again, non-registered treatments are not applicable to this, they will not be able to be billed to any insurance provider.**

Please confirm with your benefits provider that you have coverage for Osteopathic or Athletic Therapy services. Please note that we do not offer direct billing for these services.

Question 6

What is involved in a 60 minute massage?

Accepted Answer

The therapist will go over your medical history, concerns assessment and consent and treatment plan. Then the hands on treatment and finally reassessment and home care and recommendations will conclude the session, all completed within that 60 minutes. The therapist will take payment before or after your session, but this will not be part of the billable time.

Question 7

Do you take ICBC claims?

Accepted Answer

Yes! The following therapists do ICBC treatments:
Andy Su, RMT
Madhu Maharaj, RMT 
Mavio Wiebe, RMT
Nicole Jose, RMT
Yolanda Fu, RMT
Taylor Austin, (B.Kin, B.Chiro)
Brenda Yip. Dr. TCM
Eric Wei, R.TCM.P
Brynn Bicknell, Athletic Therapist

We DO NOT bill directly to ICBC. You must submit your receipts to ICBC and they will only cover a reduced rate as ICBC treatments are typically shorter in duration, our treatments are still for the full hour, even on subsequent visits.

Are you suffering from a MVA?? (Motor Vehicle Accident) Did you know that you are automatically pre-approved for 12 massage treatments within 12 weeks of the accident?This can be extended if additional treatments are needed!

Question 8

Do you directly bill ICBC claims?

Accepted Answer

No, we DO NOT bill directly to ICBC. You must submit your receipts to ICBC and they will only cover a reduced rate as ICBC treatments are typically shorter in duration, our treatments are still for the full hour, even on subsequent visits.

Initial assessment visit is covered to $120 and Standard subsequent treatments are covered at $90. Many clinic will treat for either 30 or 45 minutes as their standard rates are above this amount. Since we do not bill directly to ICBC you would continue to pay our rates of $140 per treatment, and then be reimbursed directly from ICBC at these reduced rates and paying out of pocket the difference. Please discuss with your therapist or adjustor if you have any additional questions!

Question 9

What is your cancellation policy?

Accepted Answer

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee to the card on file.

Question 10

Hi, what is your location and hours?

Accepted Answer

Our location is 4341 Hastings Street, Burnaby and we are open 7 days a week from 8am-8pm- however the clinic is by appointment only, there is no receptionist onsite to make bookings or to greet you, therapists set their own hours. (Some therapists start earlier than 8am and some work later than 8pm)

Question 11

Where can I park?

Accepted Answer

There are a number of parking lots in the area with free 2 hour parking. There is one located behind JJ Bean Coffee Roasters and behind the Shoppers Drug Mart, and another located behind TD Canada Trust across the street. Please be mindful of the 1 hour parking spots in front of the clinic and also the restrictions between 3pm-6pm across the road during weekdays, we do not want to see you get towed!

Question 12

I had a great massage with your clinic (or particular therapist), how do I write a review?

Accepted Answer

Thank you so much for your feedback, our therapists and clinic are happy to hear that. Please either visit our website for the link to write a review on Google or search “New Heights Massage Therapy Inc.” on Google and write your review there. Please note you need a gmail account to be able to write reviews on Google, otherwise you can also write one on Yelp! Jane app will also prompt you after your first visit with us to  write a review on Jane, feel free to do so but to also share your experience online with others. This really benefits the company as a start up to be able to advertise and get more optimization with Google to increase visibility to potential patients in the community- which will give us room to grow!

Question 13

I need to cancel my appointment today (or less than 24 hours from today), can you help me?

Accepted Answer

Please email to:  infonewheightsmassage@gmail.com (mailto:infonewheightsmassage@gmail.com)to let us know as soon as possible in hopes that we can still fill the appointment. We do have a 24 hour cancellation policy, however if it doesn't fill.

Question 14

I don’t have a computer/don’t know how to do online bookings, can you help me?

Accepted Answer

No problem, the clinic can assist you with that, please call 604-628-6822 and leave a message. A practitioner will call you back as soon as they can and help you. Or to save time you can email us directly at infonewheightsmassage@gmail.com. (infonewheightsmassage@gmail.com.)

Question 15

Is hot stone massage covered under insurance?

Accepted Answer

Yes, hot stone massage is covered under insurance.

Question 16

Can I book a massage with a different RMT than the one I have seen previous?

Accepted Answer

Yes, you can certainly book a massage with a different Registered Massage Therapist (RMT) than the one you've seen previously. If you have been to the clinic before, be sure to book your appointment as a subsequent visit. This ensures that your treatment history and preferences are taken into account, allowing for a seamless and personalized experience with your new therapist.