What Are Custom Orthotics?

Custom orthotics are specially designed shoe inserts created from a precise biomechanical assessment of your feet, gait, and overall alignment. Unlike over-the-counter insoles, they are tailored to your unique foot structure and movement patterns. Dr. Scott Kinnon uses this process to support optimal foot function, reduce strain on joints and soft tissues, and help improve comfort and mobility in daily activities, work, and sport.

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Burnaby Orthotics
New Heights Massage Therapy Inc.

Directions: 4341 Hastings St, Burnaby, BC V5C 2J7
604-628-6822​​

 

 

What to Expect During Your Appointment

Your 30-minute appointment with Dr. Scott Kinnon includes:

• A thorough biomechanical assessment of the feet, gait, and related alignment

• Casting or digital scanning to capture the precise shape and positioning needed for your orthotics

• Discussion of your goals, footwear, and any contributing factors to discomfort or reduced mobility

Once completed, the custom orthotics are manufactured and typically ready in 2–3 weeks. You will receive them along with the documentation most insurers require for reimbursement.

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Benefits of Custom Orthotics

Custom orthotics can help:

• Support better foot alignment and function

• Reduce discomfort related to standing, walking, or activity

• Improve mobility & comfort during tasks, work, and sport

• Complement chiropractic care and other treatments by

          addressing foot-related contributions to posture and

          movement patterns

Dr. Scott brings more than 25 years of experience in family,

sports, and injury care. He is known for taking time to listen,

explain findings clearly, and tailor care to each person.

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​Insurance and Important Details

• Orthotics frequently require a physician’s referral to qualify for reimbursement under most insurance plans. Please confirm coverage details, required documentation, and any limits with your insurance provider before booking.

• You must physically receive the orthotics before submitting a claim. The orthotics are accompanied by the necessary paperwork (including forms completed by Dr. Scott) that most insurers require.

• The $500 fee covers the assessment, casting/scanning, and the custom pair of orthotics.

• Allow 2–3 weeks for manufacture.

• We require at least 24 hours’ notice for cancellation or rescheduling. Full payment is required for cancellations or no-shows without 24 hours’ notice.

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Book Your Custom Orthotics Appointment

Ready to improve foot function, comfort, and mobility? Book your 30-minute custom orthotics appointment with Dr. Scott Kinnon today.

Book Now

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Frequently Asked Questions

How long is the custom orthotics appointment?

The appointment is 30 minutes and includes the biomechanical assessment plus casting or digital scanning.

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How long does it take to receive the orthotics?

Please allow 2–3 weeks for manufacture after your appointment.

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Will my insurance cover custom orthotics?

Coverage varies by plan. Orthotics frequently require a physician’s referral. Please confirm coverage details, required documentation, and any limits with your insurance provider before booking. You must physically receive the orthotics (with the accompanying paperwork) before submitting a claim.

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What is included in the $500 fee?

The fee covers the assessment, casting or digital scanning, and the custom pair of orthotics.

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What is your cancellation policy?

We require at least 24 hours’ notice for cancellation or rescheduling. Full payment is required for cancellations or no-shows without 24 hours’ notice.

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Who provides the custom orthotics?

Custom orthotics are provided by Dr. Scott Kinnon, DC, our chiropractor with over 25 years of clinical experience.

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Where is your Burnaby chiropractic clinic located?

New Heights Massage Therapy Inc. is located at:

4341 Hastings Street
Burnaby, BC V5C 2J7

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